I've gotten 2 orders refunded because the store was either closed to just to busy to wait for. For more information, please see our Store couldnt xfer my order to another store. The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. Ordered shakes and they dont have shakes. Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. PROS: Clean, isles are not cluttered, Jennifer G. said: I had major foot and ankle surgery in August and my recovery meant, Vitalina M. said: Like the location. I did not press the I'm here button. Want to share feedback about your recent Taco Bell visit? Get access to exclusive coupons. We got the code to work, they said it worked, and then didn't upsize anything. Not true. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. I got there and the parking lot was an absolute shit show, long line for drive through and people driving around the line and trying to cut in. Discover our menu and order delivery or pick up from a Burger King near you. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. BK is usually ahead of the curve. It just instantly charged me. fulfilling the order. Learn about everything you can do with the app and use it your way. Where to start? Burger King. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Sign up to our app today to grab 200 free points in the BK App! Get access to exclusive coupons. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. It's a pretty fucked up app if this how they handle this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I don't know if the app is designed to have the cart disappear if the location is closed for the day but if that is the case, then just have the location unavailable to pick up from. I dont think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it. software or data that you may own, lease, license or otherwise use. Burger King mobile order via Google photo provided by Burger King. Privacy Policy. If that's your last 10 dollars you're going to starve. I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. Download The Habit Mobile App. For more information, see the developers privacy policy. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! There used to be, but doesn't seem to be now, the "i'm here" button. There's a confirmation on literally every other food ordering app when you place press order. No more waiting in line for your Chicken Royale. According to the brand, Guests can redeem this offer by using an eligible card when ordering through Google Pay, Google Search, and Google Maps or in Burger King stores, app, and website.. I've checked them. Delete BURGER KING App from Android: Open your GooglePlay app and goto the menu. Have to protest charge through credit card or bank. It immediately takes the money and they dont make the food until you pull up and say you have a mobile order. Mark R. said: I agree with everyone's reviews! I just had a similar issue on Sunday. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. The developer provided this information and may update it over time. Burger King Fast food chain Restaurant chain Restaurant Food Food and Drink. which you placed the order within the Zuppler Platform. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. Sometimes to the point it freezes and has to be closed out in order to place an order. Home. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. Until that point it should neither start the order nor charge you for it. Like a chore. Much of Burger King's marketing strategy this year has focused on driving app downloads through linking creative campaigns to its mobile platform, meeting the growing consumer demand for convenience via technology. Cash payments are made directly to the restaurant and our Is Santa skipping cookies for pancakes this holiday season? I called corporate and got a refund and left bad review. The service was on point. You can't they just steal your money. I use the app to go through the drive-through all the time. Choose your location. I accidentally ordered when just trying to model the cost of an order. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. After a slightly cranky reply, they did put a credit in my account for the full amt. Pay online and track your order. All picks and predictions are suggestions only. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. How does Burger King mobile payment work? Press question mark to learn the rest of the keyboard shortcuts. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. I won't be eating at burger king ever again if that's how they do things . our partner restaurants reserve the right to cancel any order, before or Food is great and price was reasonable!! I have screenshots of my receipt showing this. Order. Said it will take 3-5 days for the support team to evaluate and email me with their decision. Shopping cart preview $0.00 Cart total . Pay online and track your order. We update the BK app often to make it faster and more reliable to you. Enjoy custom-built, quality food that is always cooked-to-order. It's immediately confirmed. Once your order has been accepted, this represents an agreement between No more waiting in line! That Burger King mobile order has a new option. Copyright 2023. When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. Never remembers log in details. We also share information about your use of our site with our social media, advertising and analytics partners. . [deleted] 3 yr. ago. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. The developer provided this information and may update it over time. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. Escape will close the window. Store couldn't buy me taco bell. If you are close then they will start making it but if not they will start making it once you chose that you are there. Additional or associated costs that you may incur in connection with or I'm going to dispute with CC and use the coupon. Well good luck on getting it to add an offer. Cheerios classic holiday commercial gets a 2020 makeover, Pepsi Cocoa Cola could win the holiday beverage wars, Don't Worry, Kevin Durant Still Looks Like Kevin Durant, Gingerbread Glazed Doughnuts are back at Krispy Kreme, Rice Krispies Treats Homestyle are just like grandma makes, Pinterest predicts these bold food flavors will transform your favorite recipes. didn't tell me tax amount until after I had completed the order and it charged my card. And the workers say that they have no control over the app and they cant fix anything for you when the app messes up and that theyre constantly being yelled at by customers because theres always an issue when someone uses the app to order. Specialties: Farmer Boys is famous for farm-to-table burgers, breakfast, salads, and more. You have the right to cancel an order up to the point the order is sent There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. Copyright 2023 Apple Inc. All rights reserved. They are correct! Cookie Settings. You have to be super direct. you the user and the restaurant. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). . The restaurant has sole responsibility It showed in my bank account immediately. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you, Burger King, for remembering order it your way should be possible no matter how we are getting our order!! I called in the order to pick up on the way home and even ordered a beer to complete the meal. Pay Online. We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! Don't use BK at all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Accept Cookies. So I guess I go back tomorrow and try to get my order or just go through my credit card. Get a free WHOPPER with your first order over 3 using Click and Collect. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. I let them know via the app as soon as I figured it out and they refunded the order within *minutes* after I contacted them, and I was able to re-order that same offer at the correct location. Each and every team . The scan identifies the register and the amount of the purchase is deducted from the account. Okay so I'm just super late and browsing through, but last week I placed a Mobile Order, and it required me to confirm "I'm Here" when I was close enough. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. Were bummed to hear that you didnt have the most ideal experience. policy of the individual restaurant. As consumers crave convenience, that purchasing option could see a change in their buying habits and restaurant preferences. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. (I never even left the drive-through line it was so fast.). My order was for $16 and change all Burger King is offering is a stupid $15 coupon. Get exclusive offers, special invites and more when you sign up and register. It begins with a heading 1 called 'Get the Mobile App'. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its only confirmed and sent to the store when you press Im here. All betting content is intended for an audience ages 21+. A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. Burger King is different than McDonald's. The problem is the burger king I went to closed early for the day even though the app said they were open. Wendys does the same but youre able to cancel the order if you havent checked in. It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . Thats why I am SO HAPPY I found the Burger King app for us! machinesgodiva 3 yr. ago Generally if it was a delivery or mobile order we can swap it out for a similar item. Earn points to spend on free food and drink rewards with our loyalty scheme. For more information, please see our I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. No more waiting in line! Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. Cash payments are made directly to the restaurant fulfilling the order. card or other electronic payment method on the Zuppler Platform then the Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. My wife refuses to use it and I'm about there as well. Explore our menu and find your nearest BK restaurant anytime, anywhere. I was about 5 miles away when I was charged. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund It hiccups and doesn't respond to touch when buttons are pressed most times. An order may be subsequently cancelled by a restaurant after you have Burger King. Stupid app changed the "confirm" button to a "continue" button. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. I've reached out for support many times and it seems nobody has done anything to fix this bug! Yeah its pretty lame really. But when I got to the store they did not receive my order. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. Get all of your passes, tickets, cards, and more in one place. Either way it's a pretty crappy way to run the app. Shantelly2001 3 yr. ago. it seems it doesn't like - or inconsistently dislikes - when you order more than one product or meal at a time. What the hell? You betcha. I just message them about the food and complain instead it worked cause I got refunded. All Rights Reserved. It's been bugged since December 2022. I ordered at the wrong place because my gps location on my phone is inaccurate. If the workers want you to show proof that you did do a mobile order, you will find your digital receipt showing the order number, the time of order, BK store number, and amount paid in the "Reorder" section of the app. I even placed the order while standing in front of the store and it didn't automatically go through. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. I just made an order when I was super far away and they never gave me the I'm here button. Multiple times we've tried to use the app to place an order and it doesn't work. as a result of your use of the Website, including without limitation Earn points to spend on free food and drink rewards with our loyalty scheme. Food Reviews, Recipes & More news fromFanSided Daily. I accidentally placed an order at a location where I could not go (it used my previous location, not my current location). Maybe its a computer and not a person. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. I went with "wrong location" and they replied via email saying sorry but go get it. Most of the menu missing including all desserts and milkshakes. Store couldn't buy me taco bell. . I hope you figured it out. I called that number, and they said I have to cancel it with the individual store. For item availability. Order Ahead and Skip the Line at El Pollo Loco. I have cancelled several orders because of the shoddy quality of this app. Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. And asking for a refund is hit-and-miss. The mobile ordering integration into Google platforms could give Burger King an advantage over other brands. I fell in love with, Nina M. said: Love this place !!!! Hit us up at BK.com/support so we can look into this for you. It is burger king after all and its part of the job description. Discover our menu and order delivery or pick up from a Burger King near you. Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. We just canceled an order by messaging them on the BK app. Went to this location today for a mobile order. Your favorite teams, topics, and players all on your favorite mobile devices. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. Very much like the stupid mcd double drive thru. I was trying to model out an order including tax. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! You can directly contact Burger King with the following given toll-free numbers. Safety starts with understanding how developers collect and share your data. Place Orders Online or on your Mobile Phone. Press J to jump to the feed. In our latest release youll find. Very easy. This is normally within 9 seconds from the point at I strongly advise against using Burger King's app. We also share information about your use of our site with our social media, advertising and analytics partners. Whats up Burger King? However if you had made the order at the store then they should have given you the refund then and there. I can see a class action lawsuit if this because a persistent issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Starting this week, there is a special offer. Lol. Why did it let us place the order?! Create an account to follow your favorite communities and start taking part in conversations. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. to the restaurant. Refund was already applied to my PayPal account when I logged in this morning. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. I saw on television and was impressed with the special $5.00 meal, well Im sad to report to you that not all of your restaurants are honoring the price, Ive been told from two restaurants that the meal is in there system for $6.00 and they cant and wont change the price and honor your advertisement, now one dollar plus the tax isnt a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but thats really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants dont honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? If you're really committed to MoneySaving (we . Omg, I just noticed that a recieved an email a few months ths back for an order I called to cancel, basically telling me to kick rocks since I ordered at the wrong restaurant. Same error message saying my "card details are incorrect". Reorder. Uh-uh no way, off with the King's head I say. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. Scan this QR code to download the app now. Google, find me a Whopper. Cookie Notice People prob get free food this way since they don't even protest chargebacks on app. Store couldn't make my food. Fun fact! There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. You also can't add more than one offer and have to multiple orders. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. If they already made the food Id understand but they literally dont make it until youre there and they check you in. So the fact the app doesn't have a cancel button is mind boggling. Don't use BK at all. Delivery and/or card charges are calculated per order and based on the This application is completely USELESS! Could convenience be the trend for the future? Data privacy and security practices may vary based on your use, region, and age. Phone customer service couldn't refund me for 5 days. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Discover our menu and order delivery or pick up from a Burger King near you. Plus, free surprise products can be found in your app. Double-checked them. There is no "I'm here". - which is nice - but I have to redeem it as an *Offer*. Enter the 11 to 21 digit number off the back of your giftcard and the 3 to 8 pin digit if present to redeem it here Once it starts to shake, you'll see an X Mark at the top of the app icon. In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. Burger King. The biggest problem is the rewards aren't deducted from your order. So I'm out the money AND out the food. Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you).