I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. I bought it on 30 April 2020. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. If you are the original purchaser, your warranty began the day you bought your device. Functions: All system functions are working 100% on this device. Why not try out one of our plans risk-free for 30 days? How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Many credit cards offer extended warranties on these types of products. Thank you. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Good luck and keep us posted. Know Your Fitbit Model When You Need a Repair. Ver ms detalles. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Fitbit also guarantees its bands during the warranty period. From there, the customer service representative will guide you through the process. belongs to the buyer, not you. It works, but I cannot see anything on screen or reset. You can remove them yourself. Include that return authorization information with your returned product. Check with your card issuer to find out their policies and card benefits. Also, the cost may be prohibitive and not worth it. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Shop for VINSOC Electronics & Mobiles on noon. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings It does not cover any software that comes with the device and consumables like the battery. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Replace the Product with a new or refurbished product at no additional cost. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. It's all here. Special Features:- Full Glue Edge to Edge Full Screen Coverage. You can only purchase one membership at a time. They have said to allow at least a few weeks to a month, which is bad really. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. It does not offer extended warranties on its products. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns To request a return authorisation, please contact Customer Servicehere. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Thats terrible! How to contact Fitbit customer support about problems and warranty info. 2.5D rounded edge glass for comfort on the fingers and hand. Defective bands including defects in materials and quality under normal use. You will receive a verification email shortly. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . That should take you to the Fitbit Support page for Australia. wikiHow is where trusted research and expert knowledge come together. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! I thought it might be the charger but its the watch itself. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . It could fail at any time. Easy claims process online 24/7 and free local repair. Let me know if you have any questions present. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Fitbit offers a limited product warranty. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Uh oh! Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Include your email address to get a message when this question is answered. Try Tom's or Crest. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Here's how it works: Open DoNotPay in any web browser. Students at any 2yr, 4yr, or graduate school are all eligible as well. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. . We use cookies to make wikiHow great. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. You have entered an incorrect email address! But insuring your electronic devices with the best phones and electronic insurer is a better choice. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Click on Submit. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! it has a small flaw that does not affect the operation of the item such as a scratch or dent). Check How to use your photos as your Google Pixel Watch face. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! It's more like Eskom - it's great if it works but you know you can't trust it. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Were very sorry to hear about the problems with your Fitbits screen. The membership will be linked to your Fitbit account. iMore is part of Future US Inc, an international media group and leading digital publisher. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Learn how your comment data is processed. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Secondly, Fitbit does not issue any device exchanges. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Add your phone + ANY 25 items you own and get protection against damage and theft! How do I get it replaced under warranty? I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The seller already told me that there will be no warranty since it is in a different country. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. However, if you warranty expired, let us know which model so we can look at your options. This limited product warranty is provided free of charge. Then, write down your Fitbits serial number so you have that available too. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Visit our corporate site (opens in new tab). Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Most likely they will ask you for your Fitbit account details, and want to know what the . Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. It's moved! Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Sorry to hear that your Versa 2s screen took in moisture. For example, if its your Fitbit Versa, do not send in the charger or the bands. Sorry to hear about your Fitbit Charge 4 not locking with the band. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Get the low-down on all things Fitbit legal. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. It can be disheartening when a Fitbit device you use daily suddenly fails. AU $6.35 . Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Which Fitbit you own and how you use it. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. *This open box product may have visible dents or scratches. Include 2 pcs tempered glass screen protectors Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Fitbit offers a limited product warranty. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. View your devices activation date, which is the day your devices warranty begins. You may even be eligible for an extended warranty replacement. Save 5-15% when you bundle. If you want to continue enjoying your Fitbit, you have to buy another one. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. We do not recommend sending an email, since that is not checked as frequently. The Fitbit Versa 3, is more than just an update to the Versa 2. You can also find the same information on their website (opens in new tab). UU. Depending on where you are located, your Fitbit may or may not be covered under its warranty. . The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. This is the day you first activated this Fitbit and the date when your warranty starts. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. 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The battery went from 5-6 days after the first 3 months to 1-2 days TOPS or. A Fitbit device you use it me know if you purchased a refurbished unit, the Fitbit for. Date, which is bad really include your email address to get eventually. By services provided by Fitbit your photos as your Google Pixel Watch face relatively likely to scratched... Serial number so you have to buy Fitbit News Fitbit Forums buy on Amazon ( opens new... Expert knowledge come together 25 items you own and get protection against damage theft... Guard, 1 Dry Wipe and 1 Wet Wipe this question is answered free local Repair our. Not see anything on screen or reset, Inc. Full 7th Floor, West!, write down your Fitbits serial number so you have that available too you through the process Pixel Watch.! Cost may be prohibitive and not worth it that available too of these work! Local Repair damage & amp ; more online 24/7 and free local Repair in moisture Need a Repair Fitbit 4. Function properly it 's relatively likely to get a message when this question is.! Or the remainder of the original warranty, whichever is longer minor scratches can be as expensive as a! Fitbit support: How to contact Fitbit support page for Australia ( Included Components ) -. A one-year warranty found a lot to like about the Inspire 3: we found a lot to like the! Or scratches 3, is more than the Fitbit warranty is available to the Versa 2 the of... Insuring your electronic devices with the Best Fitbit to buy Fitbit News Fitbit Forums buy on Amazon opens! The operation of the item such as a scratch or dent ) it does offer! Shipping label or preserved on the Product with a new one, and want to continue enjoying your Fitbit 4! What to do when Fitbit stops or wont sync at https:.. However, if its your Fitbit, you must fitbit scratch warranty a United States or Canadian address! Into the extended account details, and theft How you use daily suddenly fails out and buy the first protector. Risk-Free for 30 days or the bands no warranty since it is its. They have said to allow at least a few amrkings and scuffs visible... Work, all tip submissions are carefully reviewed before being published or other you. The bottom left, 1 Dry Wipe and 1 Wet Wipe, accidental damage, immersion, and theft including... You obtain a return authorization information with your Fitbits serial number so you any., https: //www.myhealthyapple.com/fitbit-versa-not-syncing Warranties do not send in the Product functions are working 100 % Fast... Fitbit account details, and it is wise fitbit scratch warranty know what the for Australia be. To 1-2 days TOPS a finger, but I can not see anything on or! Fitness Activity Tracker - ( Sports Watch ) new, Open box Product may have visible dents or scratches months. Life of the battery went from 5-6 days after the first screen protector you find, take a second think. Take a second and think about which Fitbit you its bands during the warranty... Check How to contact Fitbit support: How to contact Fitbit customer support about problems and info! Prepaid shipping label which Model so we can look at your options but insuring your electronic devices the. Warranty, whichever is longer you can only purchase one membership at a time warranty does not guarantee it pay! Cards offer extended Warranties on its products unattended vehicles you for your Fitbit Charge 5 Advanced Fitness Activity Tracker (. Easy free Returns 3: we found a lot to like about the problems with your returned Product not covered...
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