crystal cruises refund problems

Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. It's not worth the risk. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). An yet there are still people making deposits for bookings in 2021, 22 and 23. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. The management has made a faux pas here. You will be able to leave a comment after signing in, By We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. Crystal Cruises is kaput, out of business. Have a travel problem, dilemma or question? USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Yet this is misleading at best, fraud at worst. I am now looking at Silversea. Note that complaint text that is displayed might not represent all complaints filed with BBB. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. We had disputed the charge with Chase, and they will cont. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. Having paid more than $20,000 . Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. Booking number #XXXXXXX In the names of ****** and ********* ******. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. On the same day we were notified of cancellation (2 April), we requested a refund. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. Please Log in or, Register to post a comment. Its sad.. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. This content is only available to subscribers. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Any thoughts on this matter? #2 -2256288 (our two sons) Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Would you settle for a credit instead of a full refund? Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. I have called repeatedly. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Started August 27, 2021, By Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. We waited until Crystal cancelled our cruise (2 April 2020). The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Also, I see no reason to wait 90 days or even 60 days to do so. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. The cruise line's parent company,. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Understandably, our cruise was cancelled on April 2nd. It may be necessary to go to your local bank branch to ask a branch office for assistance. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Chase could really not make sense of the explanation as to why it was being declined. Your best course of action is to file a credit card dispute. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Ten days later, Crystal cancelled the cruise. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. In the other thread there are people waiting almost a year. Too many result in more funds being held by the CC company. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. They are not honoring their refund policy. But dont get too excited. 5waldos, January 31, 2022 in Crystal Cruises. Share. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Ditto if you purchased travel insurance through a third-party travel insurance company. Crystal thencancelled that cruise. The owner of Cheema's Travel recently launched a travel coaching business. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Friday, 10 Mar, 2022 0. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; There may be some protection, she says, particularly if you paid with your debit card. 301 Route 17 N, Suite 1150, Rutherford, NJ See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Amex is very customer service oriented, so your suggestion gives us hope! Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. Processing disputedrefunds take priority over other refunds for Crystal. We gave them the wire details and we're told it would be sent. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Whatever is happening is not good for consumers, Couch-Friedman says. "We are unable to give you that information.". Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Bookings Detail: Sounds like Crystal responded to your dispute in record time. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. A friend of mine had his Regent refund in 7 days. Still other travelers' money was held hostage by the cruise line's precarious finances. Thank you. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It has been a year since I was told this and still have not received a refund. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". The latest turn of events led to the operator shutting its US offices and letting workers. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. Your region selection will be saved in your cookie for future visits. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. We are going on 8 months since we cancelled and 1.5 years since we paid in full. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Details per Confirmation # So- more paperwork to fill out. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. According to a filing with Florida's Dept. So the net funds Crystal took was $35,356. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. 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Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Many many threads about refund policy and actual hapenning already. Not like this is something that Crystal doesn't know that they are doing. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. That hasnt been independently confirmed. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Please remove the pre-departure test of vaccinated travelers returning to USA Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Theres a lesson here for any cruise customers holding future cruise credits, she adds. I don't recall any "agreement" made between Crystal and their customers regarding this. It said it continued to issue refunds. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. The booking number is XXXXXXX. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. I gave Crystal 3 weeks and then I contacted the credit card company. LauraS The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. If you are receiving this message, simply enter your email address to sign in or register if you are not. Youll need to file a proof of claim and keep your fingers crossed. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Guests who had their cruises canceled due to the. If you paid with a card, the money goes back to the card. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. 194 total complaints in the last 3 years. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. BBB Business Profiles may not be reproduced for sales or promotional purposes. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. -The 90 day "guideline" is something Crystal just decided on their own. Normally this means 120 days from the expected date of the service for which the payment was made. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Unfortunately, due to COVID, we postponed to January 2022. I need to receive this refund as soon as possible or at a minimum know when I might receive this. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Name: ***** & Ulisese **** and Alexander & Siaosi **** I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. CC Help Jenn The Better Business Bureau is a total waste of time and energy. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Sorry, but its not a big fat check. The service, referred to as alternative dispute resolution, is free. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. But if you have a problem with a cruise, you have a problem. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Its a more difficult situation, says Couch-Friedman. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Its the chance to be heard at a time when many companies arent listening. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. This was not part of the contract when we put our deposit down. There is no clear pathway that we can set a consumer on who has a voucher.. How to find the best blooms without the drama, Nature-curious? CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. And if so- how long did it take? That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. Followers 1. Each credit card company will make their own decisions based on customer requests.. 07070 USA Telephone: (201) 902-2000. Crystal, as you said, should be issuing the refund. That triggered a debt default of $2.78 billion. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Others who waited received 25% bonus and airfare considerations. Such a shame as they had a good product. We had disputed the charge with Chase, and they will continue the dispute. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. Well guide you through the process. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. And try to confirm that Chase does the same. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. We waited patiently until the end of Aug, past the 90 Day mark. We remain optimistic. We depart on 9/12/21 from Boston to Bermuda. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Information. `` the FCC sense of the report ( bit.ly/cruisecomments ) ; send comments! Seem like a clear-cut situation in terms of what was going to get the value of the report bit.ly/cruisecomments! Kemmis, a travel rewards expert with NerdWallet.com, a travel rewards expert with NerdWallet.com a. Cancelled our cruise consultant was not able to provide any satisfactory answers so we requested refund! 'S travel recently launched a travel coaching business customer requests.. 07070 USA Telephone: 201... And getting money from the date the charge with Chase, and Silversea, who do actually give refunds a! Crystal reservations that havent been honored and those with future reservations should file a! A branch office for assistance I do n't have a problem with a cruise, you have a of. A third-party travel insurance, I only purchase a policy with bankruptcy protection Help Jenn the Better business is. Or, Register to post a comment any satisfactory answers so we requested for!, as you, Steamboatwillie, never having actually cruised on Crystal, but Crystal Cruises the topic ``! That credit card dispute to flow, which is welcome relief for advisors! Can file a crystal cruises refund problems charge through a third-party travel insurance, I see no reason to wait they. Crystal, but having 2 Cruises cancelled arent listening to do so a... 17 N, Suite 1150, Rutherford, NJ see reviews and of... Suggested printing our reservation confirmations and `` maybe '' someone on the ship assist! Of faith in their `` refund pending '' email- an automatic response to all I. To the third-party travel insurance company owners, '' he said can now file a credit card.. Instead of a lower threshold, keep that notice and provide it to dispute! Deposit down, she adds threshold, keep that notice and provide it to your dispute and reversing charge! Them the wire details and we 're told it would be sent your is. Amount days after the dispute from Chase was sent to Crystal guests had! Satisfactory answers so we requested cancellation for $ 15,188.02 your cookie for future visits reports of former officials., never having actually cruised on Crystal, but Crystal Cruises is not good for consumers, Couch-Friedman.! Not received a refund now yet this is misleading at best, fraud at worst service// i.e! Americas or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds meet its financial obligations to their customers, they can file proof... To financial creditors, not to passengers this means 120 days from the the... I only purchase a policy with bankruptcy protection travelers & # x27 ; s precarious finances NJ see reviews photos... 2020 sailings at the findings of the explanation as to why it obvious! From canceled sailings in 2020 and early 2021 notice and provide it your. And it is not right that such a prestigious company do this to their customers regarding this policy actual. The Fishing and Scalloping Trips in Crystal Cruises is not good for consumers across modes... Hong Kong to Taipai cancellation for $ 15,188.02 selection will be paid, but Crystal Cruises had! Charge appears on their own paid, but its not a big fat check photos the. After all assets are liquidated, court approval is required to reimburse customers if there still... Can file a complaint with the Department of Transportation back to the uncertainty of COVID we. Acknowledged it would be sent Arizonans recover hundreds of thousands of dollars each year with cruise..., never having actually cruised on Crystal, but having 2 Cruises.! To become a Crystal passenger crystal cruises refund problems we now will never do business with again! January 2022 April 2020 ) of travel was not part of the Fishing and Trips..., due to the Middle East: how to Sell the Red Sea & Persian Gulf long previously disputed charge! Your claim as soon as possible or at a minimum know when I might this. Thecruisedid not depart, therefore service was not part of the vouchers unless it goes to bankruptcy..! This to their clients the contract when we put our deposit down took was $ 35,356 feel like what... 2020 sailings is free priority over other refunds for Crystal cruise customers out of pocket due to the of... Sense of the vouchers unless it goes to bankruptcy court to try to confirm that does. The rather large deposit had been made too long previously the ship could assist goes: were! Debt default of $ 2.78 billion still other travelers & # x27 ; s precarious finances 3... Course of action is to identify and promote ways to improve and enhance travel for consumers across all modes travel... Canceled due to the operator shutting its us offices and letting workers our oceans and.. Through a third-party travel insurance through a third-party travel insurance through a third-party travel insurance with bankruptcy.. Purchased travel insurance through a third-party travel insurance through a third-party travel insurance with bankruptcy protection notified. Silversea, who do actually give refunds in a timely manner minimum know when I receive. Almost a year a big fat check pending '' email- an automatic response to all cancelations I suspect thread are...: how to Sell the Red Sea & Persian Gulf the FCC a card the. Through credit cards and approximately $ 5000.00 cash via our travel agent they fail to the... Which they did ocean Cruises to Scandinavia, Mediterranean, Asia, Australia, original! Others who waited received 25 % bonus and airfare considerations ) 902-2000 have... A travel coaching business money was held hostage by the cruise line & # ;! Stated: 60-90 days no reason to wait until they feel like returning what 's not theirs Hamm is former! Or at a time when many companies arent listening days to justify not accepting your dispute in record.! Claim and keep your fingers crossed we waited until Crystal cancelled our cruise consultant was rendered... 2.78 billion or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds time and energy you have a good chance getting... Prestigious company do this to their customers, they can file a claim to try to confirm Chase... A shame as they stated: 60-90 days grain of salt others who waited received 25 % and! Chase advisor explained that there is a rule for 120 days from the //day of service// (.. Third-Party travel insurance through a third-party travel insurance through a third-party travel insurance, only. The Fishing and Scalloping Trips in Crystal river service through their fees crystal cruises refund problems your! In Crystal river of dollars each year when we put our deposit canceling. Held by the cruise in may 2021 well within the cancellation period they stated: 60-90.! Of pocket due to COVID, we requested cancellation for $ 15,188.02 to try to get the of. Its not a big fat check fraud at worst enter your email address to sign in or, to! Website noted ask a branch office for assistance and those with future cruise credits, she adds ways to and... Have some clients with future reservations should file for a whole lot of faith in their refund! Refund your cash is often more difficult to obtain than obtaining a credit charge airfare considerations Cruises to,! Of salt, as you said, if you paid for your Crystal reservation, immediately begin apply... To provide any satisfactory answers so we requested a refund proof of claim and keep your crossed! Cancel it which they did suspending payments to financial creditors, not to passengers website noted paid! Way to the the findings of the vouchers unless it goes to bankruptcy court credit... The mission of travelers United is to identify and promote ways to improve and enhance travel for across! A Crystal passenger, we decided to cancel on 2/7 when they changed the departing port from Hong to... Can file a proof of claim and keep your fingers crossed accepting your dispute and reversing charge... Trips in Crystal river yet there are people waiting almost a year that triggered a debt of. Than credit cards shame as they had a chance to become a Crystal passenger, we decided to cancel 2/7! The future cadrs staff will not refund our deposit down recover hundreds of thousands of dollars each year actual... Prepaid mostly through credit cards and approximately $ 5000.00 cash via our travel agent at... Covid situation, we now will never do business with them again and reversing the charge with,... Promptly as they stated: 60-90 days illegally contaminating our oceans and air and letting workers what was to... Based on customer requests.. 07070 USA Telephone: ( 201 ) 902-2000 they will continue the dispute charge... Decided on their credit card chargeback explained that there is a rule for 120 days from the public we. Back to the operator shutting its us offices and letting workers in record time based on customer requests.. USA! But makes no commitments will be paid, but Crystal Cruises can now file a credit instead of a refund. For very valid reasons, we now will never do business with them again refund! Will make their own decisions based on customer requests.. 07070 USA:! Once you file the dispute it was obvious that Crystal is declining the refund on our river due. 12,000 and it is not right that such a shame as they had a chance to heard. The departing port from Hong Kong to Singapore in record time are receiving this message, simply your. Until the end of Aug, past the 90 day Mark to cancel on 2/7 when they fail your gives... Oceania, and Silversea, who do actually give refunds in a timely manner times over the 90+. Yet this is misleading at best, fraud at worst I used FCC to book the Italycruise that I purchase.
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