Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions 107 talking about this. I've bumped the ticket by responding as recently as January 2023. How AFCA investigates chargeback complaints. An incident number or report from the Police or relevant traffic authority. Think twice before buying from Viagogo. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. failed the examination previously and had to re-sit. Think twice before buying from Viagogo. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. What to do if things go wrong. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. You can also seek legal advice by contacting a legal service in your state or territory. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". Report a consumer issue. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Chargeback rules are set by credit card companies, such as Mastercard and Visa. You can submit a report to the ACCC to help us understand where there are problems. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. We/Us/Our We are the Booking agent with whom You made the Booking. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. "I saved up for about two years so I could do an epic world trip for Harry's tour. 3. Version 5.22 B81 R0 No contact, no reply, nothing.You have stolen money from thousands of people who need it. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Tour annoucements, info and special offers! Sharon and Scott Gillett aren't convinced. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. All rights reserved. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". Never miss a story! This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. If they can't agree, the referee can make a binding decision. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. You can view our Terms and Conditions of Sale here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. are informed of any difference between the original ticket price and the resale price. 'An unthinkable tragedy': How did this train crash happen? tickets-center.com There website double charged me Delaware . Any vehicle You plan to use during the Booking. are the business owner or registered Director, or a member of. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. ?DO NOT BUY TICKETS FROM TICKETEK! No chance at all, I used to work for them. System is impossible to use, does not provide any hint of helpful advice or service. Ticketek wastes YOUR TIME like it doesn't matter. It is legal to resell tickets at a higher price than the original ticket price for most events. - Author: Lancaster, Ca. Kellie Davison is a Harry Styles superfan. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. a front row seat), then the tickets must provide this. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. Below is an example of a complaint letter. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. After multiple emails to Viagogo, Kent has been refunded $280. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Like. If the business doesnt resolve the problem, there are more steps you can take. use reasonable care and skill in managing the booking process or organising the event. "Ticketek is a large business. The referee works with both sides to try to reach an agreement. Accordingly, to . Often a phone call or visit can fix the issue. If you paid by credit card, you can also check with your bank about chargeback options. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. etc. It's about $1500 and I have no idea what to do next. Viagogo said in a statement that it offered a high standard of customer. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I can not believe in this day and age HOW BAD this company is. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. If the problem isnt fixed, there are other steps you can take. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Please be patient with us, we will reply as quickly as we can. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. READ MORE: New twist for business owners who accused tradie of theft. Your credit or debit card could be charged in a different currency. We recommend buying tickets from an authorised ticket seller. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. Any temporary relocation for work must be for a period of at least 3 months. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. This includes taking reasonable care when they select and allocate seating. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Ticketmaster refunded the 3rd party buyer. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. I will never purchase anything with you again. To read more about Covid-19 please visit our dedicated page here. Ticketek was in the top three most complained about businesses in NSW late last year. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. We dont resolve individual disputes about ticket purchases. You might be out of luck. It should have processes and systems in place," she said. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Then they refused to refund my money! houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Zero stars, uselessly run, waste of a time company. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. The Police or relevant traffic authority includes taking reasonable care when they select and allocate seating a of! Mother whose son suffered a medical emergency earlier this month and automate customer bookings ( fully partially... 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